All Orders Are Tracked

New Zealand Shipping Details

Free shipping within New Zealand. All orders are sent tracked with the NZ Post overnight service. Please note that while this is an overnight service, occasional delays may occur due to circumstances beyond our control, such as weather, courier disruptions, or public holidays. We appreciate your understanding and patience in such cases.

Australia Shipping Details

Free shipping on orders over $120 AUD.

Standard Tracked Shipping $9.99 AUD.

Express Tracked Shipping $24.99 AUD.

Delivery Time

Standard Tracked: 5-10 business days, depending on your location.

Express: 2-5 business days.

Tracking and Delivery

Once your order has been shipped, you will receive a tracking number via email. A signature is required upon delivery. If no one is available to sign for the parcel, it will be taken to your local post office for collection.

Customs & Duties

Please note that Australian orders may be subject to customs fees or import duties, which are the responsibility of the customer. We recommend checking with your local customs office for more information on these charges.

America Shipping Details

Free Shipping Free for orders over $100 USD.

Standard Tracked Shipping $19.99 USD.

Express Shipping Coming soon!

Delivery Time

Standard Tracked: 7-15 business days, depending on your location.

Express: To be confirmed once available.

Tracking and Delivery

Once your order has been shipped, you will receive a tracking number via email. A signature may be required upon delivery. If no one is available to sign for the parcel, it may be held at your local post office or delivery center for collection.

Customs & Duties

Please note that orders to the USA may be subject to customs fees or import duties, which are the responsibility of the customer. We recommend checking with your local customs office for more details on these potential charges.

UK/EU Shipping Details

Free Tracked Shipping Free for orders over £70.00 GBP.

Standard Tracked Shipping £9.99 GBP.

Express Tracked Shipping £24.99 GBP.

Delivery Time

Standard Tracked: 5-10 business days, depending on your location.

Express Tracked: 2-5 business days.

Tracking and Delivery

Once your order has been dispatched, you will receive a tracking number via email. A signature may be required upon delivery. If no one is available to sign, the parcel may be taken to a local collection point or post office.

Customs & Duties

For orders to the UK and EU, customs fees or import duties may apply and are the responsibility of the customer. Please check with your local customs office for more information.

Wanting To Ship Somewhere Else?

If you're looking to ship to a country or region not currently listed in our shipping options, please reach out to us. We’re always exploring new destinations and would love to help you get Earthwoven products delivered wherever you are.

Contact Us at shipping@earthwoven.co.nz to discuss custom shipping options or inquire about expanding our shipping zones.

Customs Clearance

International customers may experience delays due to customs processing. We are not responsible for any customs-related delays, and any additional customs duties or taxes are the responsibility of the customer.

Sustainability Commitment

We aim to minimise our environmental impact with eco-friendly packaging and shipping materials. We continually seek more sustainable options for our shipping process. Please reach out if you have any suggestions on how we can improve.

Important Information

As soon as your order is packed and shipped you will receive an update from us with a tracking number. We always aim to get any orders placed before 12pm shipped the same day. However, this is not always possible & we ask you to allow two business days for dispatch. 

Please contact us at shipping@earthwoven.co.nz if you have any questions or concerns.

Any orders placed on weekends or public holidays will be sent out the next business day.

Please make sure that the delivery address and recipient’s name for your order are accurate and complete (including the full business name if shipping to a work address) as we cannot make changes once your order has been placed. We are not responsible for any orders that are lost or delayed due to incorrect delivery information provided by you.

Delivery is considered complete once the goods have arrived at the delivery address you provided. We are not liable for any damage, loss, or theft that occurs after the items have been delivered.